Refund Policy

OwlClaw Technologies (operated by EduVed Global Private Limited) provides professional digital marketing services including SEO, Performance Marketing, Social Media Marketing, AI Marketing Solutions, and Website Development ("Services").

These are service-based engagements. Unlike physical products, digital marketing services involve the deployment of human expertise, strategy development, platform management, and campaign execution — work that cannot be returned or reversed once delivered.

By engaging our Services, you acknowledge and agree to the terms outlined in this Refund Policy.

Due to the nature of professional service delivery, all fees paid for work already commenced or completed are non-refundable. This includes but is not limited to: strategy documents, audit reports, content creation, ad campaign setup, technical SEO work, website development, and any other deliverables provided.

We do not offer refunds on the basis of dissatisfaction with organic search results, ad performance, or third-party platform decisions (such as Google Ads policy changes or Meta account restrictions) that are outside our direct control.

If you have prepaid for a monthly retainer and wish to cancel before the service period begins, you may request a refund of the unused portion within 7 days of payment, provided no work has been commenced.

If work has commenced (including initial audits, strategy calls, or campaign setup), the full month's retainer is considered earned and non-refundable.

To cancel a prepaid retainer, written notice must be sent to contact@owlclaw.com with your company name, service agreement details, and reason for cancellation.

Any advertising budget paid directly to third-party platforms (Google Ads, Meta Ads, LinkedIn Ads, etc.) is governed entirely by those platforms' own refund and billing policies. OwlClaw Technologies has no control over and accepts no liability for third-party platform charges.

Agency management fees charged separately from ad spend are non-refundable once campaign management has commenced.

For one-time project engagements (e.g., website development, landing page design, technical SEO audit), refunds are available only if a written cancellation request is received before project work commences.

Once a project kickoff has occurred, or any deliverable has been shared, no refund will be issued. Partial refunds may be considered at our sole discretion where significant work remains undelivered due to reasons solely attributable to us.

To request a refund where eligible, you must:

1. Send a written refund request to contact@owlclaw.com within 7 days of payment.

2. Include your full name, business name, invoice number, and the reason for the request.

3. Allow up to 10 business days for review and response.

Approved refunds will be processed to the original payment method within 7–14 business days of approval.

If you believe you have been incorrectly charged, please contact us at contact@owlclaw.com before initiating a chargeback or dispute with your payment provider. We are committed to resolving billing concerns promptly and fairly.

Chargebacks filed without prior communication may result in the suspension of services and further action as permitted under applicable law.

This Refund Policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

This policy is subject to change without notice. The version published on our website at the time of your engagement shall apply.